Support Services Package

Basic
  • Minimum 40 Hrs Per Quarter of Support
  • Basic User Setup
  • Security Settings
  • Configure Objects and Fields
  • Workflows
  • Approvals Process
  • Validation Rules
  • AppExchange Installation
  • Data Load
  • Chatter – Configuration
  • Billed Monthly or Quarterly

  • Modules Included

  • 1. Sales Cloud, Service Cloud, Marketing Cloud and Pardot
  • 2. CPQ, Health Cloud, Commerce Cloud, Financial Services Cloud
  • 3. Community Cloud, Force.com, Chatter
  • 4. dataloader.io, Apex Data Loader, Jitterbit Data Loader, Import Wizard
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Standard
  • Minimum 80 Hrs Per Quarter of Support
  • Basic User Setup
  • Security Settings
  • Configure Objects and Fields
  • Workflows
  • Approvals Process
  • Validation Rules
  • AppExchange Installation
  • Data Load
  • Chatter – Configuration
  • Development using LWC, Visual force, Apex Triggers
  • Billed Monthly or Quarterly

  • Modules Included

  • 1. Sales Cloud, Service Cloud, Marketing Cloud and Pardot
  • 2. CPQ, Health Cloud, Commerce Cloud, Financial Services Cloud
  • 3. Community Cloud, Force.com, Chatter
  • 4. Flows, Triggers, Sites
  • 5. Lightning Components, Visualforce, Testing, Custom Apps
  • 6. dataloader.io, Apex Data Loader, Jitterbit Data Loader, Import Wizard
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Premium
  • Minimum 160 Hrs Per Quarter of Support
  • All Features of Developer Lite +
  • Integration Via Web Service API
  • Single Sign-On Configuration
  • Communities Configuration and Customization
  • Custom App Development
  • Complex Data Management and Support
  • Lightning and Salesforce1 Support
  • Documentation
  • Advanced Reporting and Visualforce Charts
  • Responsive Web Design in Visualforce
  • At Least 4 Hrs Overlapping
  • Availability Over Call in Any Time zone
  • Product Development and Support
  • Consulting (Sales Cloud, Service Cloud, Marketing Cloud Etc.)
  • Billed Monthly or Quarterly

  • Modules Included

  • 1. Sales Cloud, Service Cloud, Marketing Cloud and Pardot
  • 2. CPQ, Health Cloud, Commerce Cloud, Financial Services Cloud
  • 3. Community Cloud, Force.com, Chatter
  • 4. Lightning Components, Visualforce,Testing, Custom Apps
  • 5. Flows, Triggers, Sites
  • 6. Integration Via Web Service API, Single Sign-On Configuration, Custom App Development
  • 7. dataloader.io, Apex Data Loader, Jitterbit Data Loader, Import Wizard
  • 8. Complex Data Management and Support
  • 9. Product Development and Support
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