Support Services Package
Basic
- Minimum 40 Hrs Per Quarter of Support
- Basic User Setup
- Security Settings
- Configure Objects and Fields
- Workflows
- Approvals Process
- Validation Rules
- AppExchange Installation
- Data Load
- Chatter – Configuration
- Billed Monthly or Quarterly
Modules Included
- 1. Sales Cloud, Service Cloud, Marketing Cloud and Pardot
- 2. CPQ, Health Cloud, Commerce Cloud, Financial Services Cloud
- 3. Community Cloud, Force.com, Chatter
- 4. dataloader.io, Apex Data Loader, Jitterbit Data Loader, Import Wizard
Standard
- Minimum 80 Hrs Per Quarter of Support
- Basic User Setup
- Security Settings
- Configure Objects and Fields
- Workflows
- Approvals Process
- Validation Rules
- AppExchange Installation
- Data Load
- Chatter – Configuration
- Development using LWC, Visual force, Apex Triggers
- Billed Monthly or Quarterly
Modules Included
- 1. Sales Cloud, Service Cloud, Marketing Cloud and Pardot
- 2. CPQ, Health Cloud, Commerce Cloud, Financial Services Cloud
- 3. Community Cloud, Force.com, Chatter
- 4. Flows, Triggers, Sites
- 5. Lightning Components, Visualforce, Testing, Custom Apps
- 6. dataloader.io, Apex Data Loader, Jitterbit Data Loader, Import Wizard
Premium
- Minimum 160 Hrs Per Quarter of Support
- All Features of Developer Lite +
- Integration Via Web Service API
- Single Sign-On Configuration
- Communities Configuration and Customization
- Custom App Development
- Complex Data Management and Support
- Lightning and Salesforce1 Support
- Documentation
- Advanced Reporting and Visualforce Charts
- Responsive Web Design in Visualforce
- At Least 4 Hrs Overlapping
- Availability Over Call in Any Time zone
- Product Development and Support
- Consulting (Sales Cloud, Service Cloud, Marketing Cloud Etc.)
- Billed Monthly or Quarterly
Modules Included
- 1. Sales Cloud, Service Cloud, Marketing Cloud and Pardot
- 2. CPQ, Health Cloud, Commerce Cloud, Financial Services Cloud
- 3. Community Cloud, Force.com, Chatter
- 4. Lightning Components, Visualforce,Testing, Custom Apps
- 5. Flows, Triggers, Sites
- 6. Integration Via Web Service API, Single Sign-On Configuration, Custom App Development
- 7. dataloader.io, Apex Data Loader, Jitterbit Data Loader, Import Wizard
- 8. Complex Data Management and Support
- 9. Product Development and Support